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GUEST PROCESSING

OFFICER

Onboarding Guide

Area:          Check Point 1

Unit:           Administrative Unit   

About the Role

As our Guest Processing Officer at VICE CITY events, your role is pivotal in managing the flow of guests entering the event. You are responsible for verifying guest credentials, ensuring security protocols are followed, and providing guests with essential information. Your efficiency and attentiveness will set the tone for a seamless event experience.

RESPONSIBILITIES:

​Job Duties: 

  • Greet Guests: Welcome guests as they arrive at the carpark area and provide friendly assistance.

  • Parking Guidance: Direct guests to park in suitable locations within the carpark that are available for occupancy.

  • Check-in Process: Utilize the Mobile Check-In Service to check in guests to the event. This includes asking for the guest's name, receiving their ID, and confirming their event pass.

  • Data Validation: Verify guest information and submit the data via the Mobile Check-In Platform for record-keeping purposes.

  • NDA Signing: Ensure guests sign Non-Disclosure Agreements (NDAs) before allowing them to exit the vehicle to attend the event.

  • Masquerade Mask Distribution: Provide guests with masquerade masks to enhance their event experience and maintain anonymity.

  • Wristband Distribution: Provide guests with a wristband for admission into the event.

  • Admission Clearance: Advise guests of their clearance to attend the event and instruct them to proceed to Guest Reception for admission.

Requirements:

Personality:

  • Excellent communication and customer service skills.

  • Ability to multitask and remain organized in a fast-paced environment.

  • Attention to detail and accuracy in verifying guest information.

  • Professional demeanor and ability to maintain confidentiality.

  • Familiarity with mobile check-in platforms and basic data entry.

  • Willingness to adhere to event policies and procedures, including NDA signing and mask distribution.

  • IS IT SAFE?
    You can never create a safe space, only safer spaces. We are a community and decisions made on keeping our spaces safer and removing people who fail to meet our Code of Conduct is made based on report, investigation, and the confidence of management who takes priority in the safety of our members and our community.
  • HOW MUCH DOES MEMBERSHIP COST?
    All memberships are per annum and range in price between $500 - $2500. Memberships are limited and prices may vary in the future.
  • WHO SHOULD APPLY?
    Anyone who is open-minded and curious to explore their sexuality must be 21+ years or older. Amongst our members are leaders in the sex revolution, artists and creators, entrepreneurs, and some recognized personalities. Members tend to be younger (average age of 28), often attractive, influential, and socially driven with a desire to raise a little hell. Membership is always kept private. We base a lot on your membership application answers, so be sure to take time on your application.
  • CAN I BRING A GUEST?
    Members are able to bring up to 3 guests on a single membership. Members must pay full price for all passes. You are responsible for your guests. Failure of your guest to comply with our code of conduct may result in suspension.
  • WHAT SHOULD I EXPECT?
    Adventures vary. We like to mix it up, constantly creating new experiences for our members. As we grow, our adventures will become more elaborate and we’ll increase the frequency of our events. It’s really up to you. The more you come, the more there is to explore.
  • DO I HAVE TO HAVE SEX?
    VICE CITY is a pressure-free environment. Many of our guests just come to mingle, so don’t feel any pressure to play or engage. You can just enjoy a DJ, enjoy watching, or attend one of our Daylife events if you want to come without cumming.
  • HOW DO YOU ENSURE A SAFE ENVIRONMENT?
    We vet all members, practice and teach members about cultivating consent culture, have a code of conduct as a guide on best behavior, encourage members to report inappropriate behavior, hire security (our guardians) at events to watch over guests, and limit attendees to ensure our more playful events are never overcrowded. We’re always working on further ways to ensure we’re creating the best possible experience for all members of VICE CITY.
  • ARE YOU LGBTQIA+ FRIENDLY?
    Of course. We are here to create a judgment-free, safe environment regardless of gender or sexual orientation. We are a Bi+ community space and open our doors to all interests.
  • WHAT’S YOUR PRIVACY POLICY?
    Our community is private and our confidentiality code begins the minute you submit your membership application. Your information, membership application, participation, and involvement with VICE CITY are protected under our Non-Disclosure Agreement.
  • WHAT’S THE VICE CLUBHOUSE?
    The VICE Clubhouse is located in Port of Spain, Trinidad, where we regularly host various types of Daylife and Nightlife adventures. It’s a designer-style loft with plenty of play space and kink gear. It is currently under renovation and will be reopened soon.
  • WHAT’S VICE MUSIC?
    Our club attracts various people from all walks of life, and in doing so we ensure that we provide music for all. We feature EDM, Afro House, Pop, Latin, Dancehall, Afrobeat, Soca, and Amapiano.
  • HOW CAN I SUPPORT?
    Become a member, attend events, and recruit others. You can also volunteer at events, refer members, co-host future adventures, become a financial supporter, or come up with an original way to help spread the messages of VICE CITY. Contact us at bookings@vicecitytt.com or WhatsApp us at +44 7818 923792 if you have any ideas.
  • REFUNDS / EVENT CREDIT
    At VICE CITY, we prioritize our members' satisfaction and experiences. While we do not offer refunds, we provide event credit redeemable within 12 months. This credit can be used for any VICE event of your choice within the VICE destination of your membership, ensuring you never miss out on our exceptional experiences. Thank you for your understanding and continued support.
  • REFUSAL / EJECTION
    VICE CITY reserves the right to refuse membership, or admission, or cancel membership, or eject any member or guest from our club, and event at any time if they fail to comply with our policies, exhibit inappropriate behavior, or compromise the safety of our membership and enjoyment of other attendees.
  • EVENT RESCHEDULING / CANCELLATION / POSTPONEMENT
    In the event of any unforeseen circumstances leading to the rescheduling, cancellation, or postponement of an event, members will be promptly notified. Event credits will be provided for the new date, or future events as per our no refund policy.
  • PHOTOGRAPHY / MEDIA POLICY
    Photography and videography by members and guests are strictly prohibited during events unless explicitly allowed by the event management. Only authorized our authorized event photographer, and videographer will cover the event; focusing solely on performances by our models and performers at select occasions / scenes. Members and guests will not be photographed, or recorded without consent. If Members and guests will like to be photographed, or recorded at some point during our pre event segments, this can be arranged upon request to our event host.
  • DRESS CODE
    Our events may have specific dress codes. Members and guests are expected to comply with these requirements as advised by our Management, and Event Hosts to maintain the event's theme and atmosphere. Our dress code guidelines are provided in the Event Guidelines which you receive upon confirmation of your reservation to attend our upcoming event.
  • EVENT BEHAVIOR / CONDUCT
    Members and guests are expected to conduct themselves respectfully and responsibly in accordance to all our Event Guidelines, Protocols, Code of Conduct and Event Rules of Engagement. Inappropriate behavior, harassment, violation of event guidelines will result in immediate expulsion and possible membership termination.
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